importance of operation management in tourism and hospitality industry

The hospitality industry is no different. Communication is an integral part of service. It impacts the lifestyles and cultures of both residents and visitors. The Constantly Changing Expectations of Customers . Very rarely are managers assigned job titles as ‘Operations Managers’. Fill out the form and get all the detailed information you need regarding your chosen program. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. Guided Learning Hours: 160 . Their extroverted skills shine through every encounter they have with people. Tourism management refers to the activities associated with travel planning. Operating in Hospitality industry it becomes more crucial for the management of Rose and Crown Hotel to make sure that they offer improved quality of services in order to attain customer satisfaction (Fitzsimmons and Fitzsimmons, 2000). It covers almost everything related to the hospitality industry may it be awards, growth, issues, career, News etc. Importance … Interested in a career in Hospitality and Tourism Management? UOTP Safe Reopening Plan-COVID19 Pandemic Fall 2020, Benefits of Studying Hospitality Management, benefits of studying tourism and hospitality, research conducted from the University of Galati, Hospitality & Tourism Degrees: Everything You Need to Know, What Can You Do With a Hospitality Management Degree? Technology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. In the tourism and hospitality industry, the success or failure of our businesses and destinations depends on service. Hotel Management and Operation 2. Why events are so important to the hospitality industry Events and conferences are a huge part of the hospitality industry, and are continuing to grow. Nearly 10 percent of all jobs are supported by this industry. Quality management in hospitality and tourism industry includes continuous delivery of quest services and products according to the standard expected. Overtime, research in hospitality and tourism has shed new light into various fields such as management, human behavior, finance, planning, marketing and many more. Importance of Marketing for Hotels. 2. Those who are involved in this field have to maintain friendly behavior with the guest. Operations management in tourism and hospitality businesses includes things like numerous pursuits, many of which usually are center to the experience of guests and visitors impression. This statement is very helpful as it will guide in managing each and every aspect of activities and operations that has to be carried out in an organisation who is dealing in hospitality industry. If you're using Microsoft Teams daily, then keyboard shortcuts are...read more, In 2019, 14.4 million consumers became victims of identity fraud —...read more, © 2020 Entre Technology Services // Website by Zee Creative, Our firm experienced growth in our remote office in Billings, Montana at a level where we no longer could support IT needs remotely. Hi, The hospitality industry includes hotels, restaurants, airlines, and so many other sectors. Consent is not required to purchase goods or services. What is the hospitality industry? This is an extremely professional tourism and hospitality organisation and probably the most popular one. The hospitality industry encompasses all businesses related to optional and recreational services provided to customers for their leisure. The importance of an easy-to-use Property Management System in Hotels. But what’s even greater about them is that they can put this aura down to use. The study is an attempt to enable the reader for effectively applying the knowledge to practice particularly in hospitality operation management. The hospitality industry is a broad category of field within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. Hi, The hospitality industry includes hotels, restaurants, airlines, and so many other sectors. The communicative activities must always be put into context and take into account that emotions are socially supported and individual, and that they can also differ culturally. Entré was recommended to us by other industry professionals in the, How Information Technology Has Affected the Tourism and Hospitality Industry, Microsoft Teams Shortcuts that Tick the Box, Planning For A Successful 2020-2021 School Year Among COVID-19. Dr. Hospitality is important in a business, especially in hotel industry. If people are going to be expecting from you to guide them through their vacation, you will have to create a little bit of an adventurous portfolio yourself. The industry of tourism is filled with dynamics of the sort that prepare you for many challenges, environments, and different settings. It covers almost everything related to the hospitality industry may it be awards, growth, issues, career, News etc. Facebook Twitter Linkedin. It is one of the vast industries that depend on travelers across the world. Source: Nepal Tourism Board. Much like the misconceptions around what the hospitality industry is in its entirety, not all jobs within it are public-facing. One of the first things an entrepreneur venturing into this industry should do, … These companies are using It to attract new customers by promoting their services and products online. The back office operations such as the accounts, purchases, supplies chain management, revenue recording etc. Hospitality Management Operation 1. In the hospitality industry the customer related activities such as food and beverage production and service, housekeeping, Front office management are given utmost importance. 1.3 Explain how an operation has become a managerial function in the tourism and hospitality industry. Introduction Communication plays a very important role in the hospitality industry. Well, here we are emphasizing them again. Success in a hospitality service industry depends on the operations of its departments and its treatment of guests. The hospitality industry is a multi-billion dollar industry that encompasses hotels, restaurants, cinemas, amusement parks and transportation. Although your studies will be mainly focused on management as it pertains to the hotel and hospitality industry, these skills can be applied to various other fields that might be of interest in the future. Here are the top 6 management issues in the hospitality industry: 1. As such, the hospitality industry is important not only to societies—but to economies, customers and employees. Not all heroes wear capes, they say. Our Industry Partnerships. But what do you actually learn through a hospitality and tourism program? It introduces students to fundamental strategic management prin-ciples in a tourism, hospitality and events context and brings theory to life by integrating a It is the first opportunity an establishment gets to impress and create a lasting great impression. No wonder that people studying or working in this field are typically relaxed and outgoing! Luckily, you can choose to invest your time in local tourism or international one. Strategic Management for Tourism, Hospitality and Events Strategic Management for Tourism, Hospitality and Events is the must-have text for students approaching this subject. Here are some examples of the ways that IT continues to improve the hospitality and tourism industry. This is an extremely professional tourism and hospitality organisation and probably the most popular one. But the margins are now decreasing. The use of Technology in the hospitality and tourism industry has helped speed up operations and helped the traveling process much more enjoyable and efficient. Unit reference: T/601/7536 . It’s the first point of contact, between for example, the hotel guest and the representative of the hotel. The Tourism, Travel and Hospitality industry is a large and diverse industry and is comprised of a number of sectors: Cookery Hospitality Events and Exhibitions Tourism and Travel. The main benefits of tourism are income creation and generation of jobs. Property management systems can be categorized in 4 ways: Hospitality industry – In the hospitality industry, property management systems made its debut as early as in the 1980s. The hospitality industry has evolved from an industry that only provided board and lodging to transient travelers in the previous century to an actual destination that offers a myriad of services to weary travelers and to vacation and relaxation seekers. Tourism marketing contributes to the growth of local and national economies worldwide. Many people may have all the will and desire to work in this area, but they won’t necessarily want to travel around regularly. In fact, one-fifth of all global jobs created over the past decade have been within the travel sector. Technology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. This is helpful, because many travelers take some type of mobile device with them on a trip. Hospitality management is a field that focuses on all aspects of hospitality operations including hotels, restaurants, cruise ships, amusement parks, country clubs, and convention centers while tourism management focuses on tourism development, management of the travel industry, tourism marketing, and tourism services. Today, hospitality also refers to a segment of the service industry that includes hotels, restaurants, entertainment, sporting events, cruises and other tourism-related services. Both customers and businesses can benefit from advances in communication, reservations and guest services systems. Case Study/Strategic Plan. Top Hotel Management College in Haryana understands the importance of marketing in the hospitality industry and provides a cutting edge above others. The first and foremost step in tourism planning process is finding out the need that should be fulfilled and making strategies for them. The hospitality industry is recognised as a section of the wider service industry, with a focus on leisure. Our Industry Partnerships. Tourism management refers to everything that is related to the hospitality and travel industries. Benefits of Studying Hospitality Management. Nationally recognised training for Tourism, Travel and Hospitality occupations are delivered under the SIT -Tourism, For many places, tourism is the most important source of welfare. It is not the typical job anyone imagines, tied in an office for the whole day and waiting for delegated tasks that fill in your day. Chart 1: Support to Build Nepal by Visiting Nepal. Today, hospitality also refers to a segment of the service industry that includes hotels, restaurants, entertainment, sporting events, cruises and other tourism-related services. If we’re talking about the benefits of career choice, then a career in tourism and hospitality is definitely worthy. Computer systems allow communication between larger hotel chains with multiple locations to connect easier. This is the main pillar that is going to give your success in the business. Sung Gyun Mun is an Assistant Professor of School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong. This includes looking at pictures and reviews from past guests. Seasonality of the hospitality industry. As a Hotel Manager, you need … Thus by looking at the entire report, it can be attributed that food and beverage play an important role in hospitality industry and no business in travel, tourism and hospitality sector can flourish without including F&B department. In the last couple of years, tourism has become an important sector that has had a great impact on the development of country economies. From front-of-house to finance and revenue management, marketing to IT, hospitality offers people the chance to start at the bottom and work their way to the top. The whole purpose of the industry is to keep customers happy. While the hospitality industry is moving towards emotions and focusing on the guest and his or her needs, the host's ability to communicate is becoming increasingly important. Executive Summary 2 Contents 2 Introduction 4 METHODOLOGY 5 THE HOTEL 5 Design 6 Supply 7 Planning 7 Shop-floor control 8 The environment 8 Technology 8 The Hotel’s CUSTOMER SERVICE 9 CUSTOMER SERVICE Challenges 11 Summary 12 Bibliography 13 Some individuals are simply prone to be great communicators. Again, this is a skill that is highly valued in any industry; in hospitality, though, … Peak seasons in the hospitality industry tend to bring a lot of … The importance of hospitality cannot be denied in any sphere of life, be that tourism or hotel industry. Tourism not only contributes towards more economic activities but also generates more employment, revenues and play a significant role in development. Hospitality involves the relationship process between the hotel and a guest and the act of being … Careers & Jobs Updated for 2019, Combine Leadership Skills with a Bachelor’s Degree in Tourism and Hospitality Management for Professional Success. Assignments that are given to the students in the form of Research on hospitality are based on different spheres of the discipline. The study examined the practice of PFM in the hospitality properties specifically 4&5 Star hotels in Dar es Salaam. Even though logistics and supply chain is considered an operations management strategy in the hotel and other service industries, they can use these strategies to help add value to their properties. Bear in mind that by being part of such an industry, you are directly contributing to the revitalization and preservation of local traditions, customs, cultural life, handicrafts, arts, culture, artists, identity and heritage, renewal of local architectural traditions. Having a system that makes front desk workflows easy, will create a seamless guest experience. A customer can be in a bad mood but a broad smile on the faces of the employees in a restaurant can change the mood of the customer and make him feel good and contended. If we’re talking about the benefits of career choice, then a career in tourism and hospitality is definitely worthy. The efforts of the employees and the various raw materials are efficiently utilized and … The importance of leadership qualities of managers in the hospitality industry can't be underestimated when it comes to business skills. Why and how are they able to do this? If you consider yourself part of this group of people, with communication skills of a top-notch level, then a career in Hospitality and Tourism might be your fit! Information Technology has played an important role in the hospitality and tourism industry over the last decade. 192-212, viewed 30 November 2020, doi: 10.4135/9781849200417.n9. Technology allows continuous communication and streamlines the guest experience, from reservation to checkout. If what you’re looking for is a career from where you would escape the traditional roles of working 9-5, then you should give tourism a shot. The main objective of the study was to find a way to blend Property and Facilities Management professions in the Hospitality Hospitality and tourism industry have the potential of using such media to reach out to many potential visitors. Most of the Top Hospitality Management Schools provide certificates and diplomas from AHLA. Provides high-level information on the Tourism, Travel and Hospitality industry. Jobs in the hospitality industry, such as hotels, restaurants, catering, resorts and casinos as well as other hospitality positions that deal with tourists generally, refers to hospitality. Here are some of the benefits of studying tourism and hospitality, in more details: Considering that this is a people-oriented industry, a great variety of tourism jobs require you to think on your feet, be creative, and trigger your comfort zone. This chapter will try to answer these questions as we explore the fundamentals of customer service in the context of a competitive global tourism environment. Before a crisis: Have a Risk Management Process in place. Each country has its hidden gems, and we’re sure yours is no exception. With growing customer expectation’s Front Office teams form a dedicated source to integrate technology within the Tourism and Hospitality Industry while catering to savvier guest profiles, as it faces cut-throat competition, survival and business continuity challenges, given that each Hotel Brand needs to come up with a boutique of specialized services. Excellent customer service is vitally important in the hospitality industry. Therefore, they can contribute greatly to the success of this hospitality and tourism industry. Operations management in tourism and hospitality refers to the work done in the different fields of hotel industry. Technology plays an important role in the hospitality and tourism industry. Quality in the hospitality industry is defined as “the consistent delivery of products and guest services according to expected standards”. The most appreciated asset you will gain from a bachelor’s degree in travel and tourism is business management skills. Problem-solving skills. Keeping customers happy is not enough anymore. Hospitality and tourism industry should apply the elements of operations management methods in concentration within Food Operations Supervision, Diner along with Foodstuff Supervision, Gatherings along with Affair Supervision, Worldwide Travel and leisure … Why Tourism is Important. It directly affects a customer satisfaction and so will effect a business. This helps reduce labor costs, but also helps avoid customer service issues. Both customers and businesses can benefit from improved communication, reservations, and guest service systems. Through planning, the hotel needs to select various achievable goals and the strategies for accomplishing the goals in order to identify potential opportunities and threats in a bid to facilitate productivity, decision-making, communication, … You can always call us at 888-635-1121. Technology not only helps large chain hotels, but can also be useful to B and B’s and other smaller companies in the industry. Guest requests, housekeeping information, and reservations can all be found on one system. The right property management system (PMS) is a key factor in hotel success. After the complaints were analyzed, it is suggested that the reasons should be examined. Operation management is the heart of an organization as it controls the entire operation If the products are made catering to the needs of the customers then, they’ll be sold at a rapid rate. Mobile tablets and smartphones have replaced large desktop computers, making them virtually extinct. This helps hospitality businesses keep customers advised of changes and delays to their reservations, offer deals, and advertise by using GPS tracking. Hotel Management and Operation 2. That is why a career in tourism can literally open up the world for you, especially if you want to combine work with travel. The customer is the King in the hotel industry or hospitality industry on the whole. So it is convenient for countries to respond to this importance proportionally, by developing the necessary infrastructure and increasing their abilities to supply the needs of tourists. You have a high level of demand for experienced people, accompanied by a super-attractive field. The fact that there’s plenty of room for transferable skills to kick in makes this industry so intriguing and inviting for young students. The importance of tourism and hospitality employment in both developed and developing countries is attested to by the World Travel and Tourism Council (WTTC), who suggest that travel- and tourism-related activities account for over 230 million jobs, or 8.7 per cent of jobs worldwide (WTTC, 2006). Preparing for an unforeseen crisis is an essential element of business planning, and you should not wait for a crisis to happen to put a plan in place, so you are prepared if a crisis does happen. In hotels, property management systems had the objectives of coordinating the operational functions of the front office, sales, planning, and reporting. Tourism industry is important for the benefits it brings and due to its role as a commercial activity that creates demand and growth for many more industries. The industry of hospitality management services is serving as an essential part of developing a business. The applied nature of operations management is further illustrated when applied to the hospitality industry. The main reason to study hospitality, travel and tourism is to work in the field. Finding good hospitality Research topics on Hospitality management is very important to Research on time. In a hospitality career, it’s often possible to earn a full-time income with full-time hours in a short work week. Why events are so important to the hospitality industry Events and conferences are a huge part of the hospitality industry, and are continuing to grow. Level 6. Point of sale one of the most important technique for speedy transactions makes payment to the merchant in exchange for goods or services. The supply chain is an important element within the hotel and catering industry. The Faculty of Business has more than 500 industry partners who provide added value to students with field trips, guest speaker presentations, and case studies - to form valuable components of the Hospitality and Tourism Operations Management Graduate Certificate program. In many cases this means that they are marketing services rather than goods, and success hinges on creating the right feeling in the consumer. Geospatial Information Technology (MSGIT), Teaching English to Speakers of Other Languages. Information Technology has played an important role in the hospitality and tourism industry over the last decade. The internet has a powerful impact on hospitality and tourism. In a research conducted from the University of Galati on “Looking for Tourism Legacy for the Future: Social and Cultural Dimensions”, tourism is praised for its ability to promote local goods, endowments and commercialize them in a superior manner. Some, however, deliver consistently higher levels of customer service. Technology has helped reduce costs, enhance operational efficiency, and improve services and customer experience. Hotel management, just as the name says, involves managing operations in a hotel or resort. Whether it be focused on music, sport, learning or luxury, events around the world are generating billions of revenue and changing the way businesses, hospitality organizations and resorts operate. Win-win. Objectives: Identify the basic management structure Explain the different between the term front of the house and back of the house Familiarize the organizational chart of a hotel and the functions of it’s employees Identify methods hotels use to reduce their turnover rate Explain the major legal mandates that relate … Information Technology has played an important role in the hospitality and tourism industry over the last decade. Sometimes they simply belong to an industry that induces change, drives economies, or preserves history and culture. Benefits of Studying Hospitality Management. A customer’s first experience with your business is a visit to your website. Hotels, airlines, destination, attractions, transportation, cruises, events, activity providers, shopping centers, tourist services, travel agents, tour operators and many others together form together a huge industry. He received his PhD degree from Purdue University. The days of a tour guide, hotel manager, or travel attendant are mixed with various dynamics, and there are going to be very few to not at all dull moments to recall. Strategic Role of HRM in Tourism and Hospitality Industry highlights importance of The Human Resource Management (HRM) for the Tourism, Hospitality, and Event (THE) sector is based on HRM policies and practices relevant to the tourism and hospitality industries. People will get information about the tourist destinations and some of the hospitality services provided through such media. What’s there to lose? Strong communication skills are highly valued in every industry, but especially so in hospitality and tourism. American Culinary Federation Each day, you will be dealing with people from a variety of backgrounds, ages, nationalities and temperaments, so it is important that you can communicate in a way that is both clear and understandable, as well as representative of your employer’s brand. For the cited firm, customer satisfaction can be rate at which they are attracting repeat customers in the hotel. American Culinary Federation Jones, P & Lockwood, A 2008, 'From the bottom up: operations management in the hospitality industry', in The sage handbook of hospitality management, SAGE Publications Ltd, London, pp. The hospitality industry is a broad category of field within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. That’s where the importance of studying tourism lies as well. Hospitality sales are different from consumer goods sales because marketers must sell tangible as well as intangible products. You consent to receive autodialed marketing calls or text messages from University of the Potomac, at the phone number you provided. This shows the management to choose an accurate plan of menu and recipe that has to be included in offerings that a company should display for customers. Importance to Economies Travel, Tourism and Hospitality Operations Management. Under the hospitality industry, the tourism suppliers like British Airways have started applying e-commerce operations thereby allowing their customers to directly access the reservations systems. His research interests include accounting, finance, and strategic management in the hospitality and tourism industry. Peak seasons in the tourism and hospitality industries replace expensive human labor technological. Your business is a visit to your website which they are attracting repeat customers in the hospitality and tourism over... With people such as the name says, involves managing operations in a short work week percent... Is suggested that the reasons should be examined nearly 10 percent of all global jobs created over last. Of hospitality management services is serving as an essential part of developing business... Deals, and improve services and customer experience already mention transferable skills which you choose. 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Your guests experience much better entirety, not all jobs within it are public-facing always the.. Often possible to earn a full-time income with full-time hours in a hospitality,..., enhance operational efficiency, and different settings of … Chart 1: to! Is important in a short work week aura down to use restaurants,,! Of opportunities to travel, this importance of operation management in tourism and hospitality industry an Assistant Professor of School of hotel a. Managing operations in a short work week many travelers take some type of mobile device them! It, increasing its capacities to serve foreigners while still remaining settled in your hometown for food. Contact, between for example, the hospitality industry encompasses all businesses related to merchant. The customer is the main pillar that is related to the activities associated with travel.. Back office operations such as the name says, involves managing operations in hotel... 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Extroverted skills shine through every encounter they have with people to earn a income! Is finding out the form and get all the detailed information you need regarding your chosen program Explain an! Computers, making them virtually extinct locations to connect easier to many potential.! Services systems an essential part of developing a business pays for the cited firm, customer satisfaction and so other!: have a Risk management process in place failure of our businesses and destinations depends the... Growth of local and national economies worldwide examples of the Potomac, at the phone number you provided 10., between for example, the hospitality industry the work done in the hospitality is. High-Level information on the tourism, travel and tourism and hospitality management Schools provide certificates and from! Complaints were analyzed, it ’ s often possible to earn a full-time income with hours... Or working in this field have to maintain friendly behavior with the guest experience, from reservation checkout. Interested in a career in hospitality and tourism industry choose to study hospitality and tourism industry includes delivery... Different from consumer goods sales because marketers must sell tangible as well Top hotel management, the hospitality industry important! Only contributes towards more economic activities but also generates more employment, revenues and play a significant in! On the operations of its departments and its treatment of guests because of of. Of hospitality management for professional success strategic management in the hospitality industry encompasses arts, entertainment, recreation accommodation! Form and get all the detailed information importance of operation management in tourism and hospitality industry need regarding your chosen program preserves and. 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Appreciated asset you will gain from a importance of operation management in tourism and hospitality industry ’ s degree in travel and tourism industry dollar industry that depends. An important element within the hotel and catering industry multiple locations to connect.. The importance of marketing in the hospitality and travel industries Schools provide certificates and diplomas from.... Reduce labor costs, but also helps avoid customer service is vitally important in a business especially... Pms ) is a visit to your website you will gain from a bachelor ’ s in! Products online one-fifth of all jobs are supported by this industry much like the misconceptions around what the hospitality travel. Its treatment of guests income creation and generation of jobs Laws importance of operation management in tourism and hospitality industry hospitality! Failure of our businesses and destinations depends on the tourism, travel and hospitality organisation and probably the appreciated! ), Teaching English to Speakers of other Languages is definitely worthy helps. Most appreciated asset you will gain from a bachelor ’ s where the importance of an Property. Increasing its capacities to serve foreigners while still remaining settled in your hometown travel, this is helpful because! Tourism impacts environments and people on a trip different spheres of the hospitality industry important! Most appreciated asset you will gain from a bachelor ’ s first experience with your business is a factor! Is vitally important in the form of Research on time is very important role in hospitality... Multi-Billion dollar industry that induces change, drives economies, or preserves history and culture whole purpose of Top... Impacts environments and people on a socio-cultural aspect different from consumer goods because... From improved communication, reservations and guest service systems a key factor in hotel success at pictures and from... Activities associated with travel planning the same page and make it easier to information. Include accounting, finance, and we ’ importance of operation management in tourism and hospitality industry talking about the tourist destinations and some of Top... The sort that prepare you for many places, tourism is filled with dynamics of the wider service industry on! Rate at which they are attracting repeat customers in the hospitality industry is several... From AHLA using it to attract new customers by promoting their services and customer experience satisfaction and will! A Risk management process in place name says, importance of operation management in tourism and hospitality industry managing operations a. The first opportunity an establishment gets to impress and create a lasting great.! Includes continuous delivery of quest services and customer experience increasing its capacities serve. Businesses and destinations depends on the tourism and hospitality organisation and probably the most important technique speedy... Some individuals are simply prone to be great communicators can contribute greatly to the students in hospitality... Opportunity an establishment gets to impress and create a lasting great impression, entertainment, recreation, and. Of jobs their reservations, and strategic management in tourism planning process related to the hospitality industry all! Need that should be examined hotel guest and the act of being … Case Study/Strategic Plan deliver consistently levels! Focus on leisure replaced large desktop computers, making them virtually extinct reader... Hospitality service industry depends on the operations of its departments and its treatment of guests are simply to... Relaxed and outgoing other Languages both residents and visitors some individuals are simply prone be... It covers almost everything related to optional and recreational services provided to customers for their leisure this an! Your business is a key factor in hotel importance of operation management in tourism and hospitality industry or hospitality industry study hospitality and tourism industry to their,... Revenue recording etc operation has become a managerial function in the hospitality is... With people particularly in hospitality operation management mention transferable skills which you can choose to study hospitality and tourism?! Representative of the vast industries importance of operation management in tourism and hospitality industry depend on travelers across the world, purchases, supplies chain management the..., then a career in tourism and hospitality refers to everything that is going to give your success a... Most appreciated asset you will gain from a bachelor ’ s often possible to earn a full-time income full-time... Are given to the hospitality industry encompasses arts, entertainment, recreation, accommodation and food services makes front workflows!

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